{"id":15714,"date":"2021-11-05T13:18:19","date_gmt":"2021-11-05T13:18:19","guid":{"rendered":"https:\/\/mx-springs.com\/frequently-asked-questions-faq\/"},"modified":"2025-09-03T08:41:05","modified_gmt":"2025-09-03T08:41:05","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/mx-springs.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15714\" class=\"elementor elementor-15714 elementor-2105\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2245e74 elementor-section-full_width mx-banner elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"2245e74\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e69222a\" data-id=\"e69222a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ee231b elementor-widget elementor-widget-shiftup_core_single_image\" data-id=\"7ee231b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shiftup_core_single_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-single-image qodef-layout--default    \">\n\t\t<div class=\"qodef-m-image\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM.png 1536w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-300x200.png 300w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-1024x683.png 1024w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-768x512.png 768w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-600x400.png 600w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc44b17 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"dc44b17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9033d9 qodef-skin-light\" data-id=\"e9033d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7130235 elementor-hidden-desktop elementor-widget elementor-widget-shiftup_core_single_image\" data-id=\"7130235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shiftup_core_single_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-single-image qodef-layout--default    \">\n\t\t<div class=\"qodef-m-image\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM.png 1536w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-300x200.png 300w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-1024x683.png 1024w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-768x512.png 768w, https:\/\/mx-springs.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-17-2025-12_00_34-PM-600x400.png 600w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f307246 elementor-widget elementor-widget-shiftup_core_accordion\" data-id=\"f307246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shiftup_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">How do I know which spring fits my motorcycle?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tUse our spring selector by brand, model, and year.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Go to our \"<a href=\"https:\/\/mx-springs.com\/en\/find-your-spring\/\">Find your spring<\/a>\" page and select your motorcycle\u2019s brand, model, and year. You\u2019ll immediately see an overview of all compatible front and rear springs. We only show springs that are technically compatible with your bike \u2014 so they\u2019ll always fit.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">Which spring matches my weight?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tYour weight determines the required spring stiffness.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"605\" data-end=\"942\">Each spring has a recommended weight range. When choosing your spring (or consulting a dealer), your ready-to-ride weight is taken into account. This helps avoid suspension that\u2019s too soft or too stiff, which affects comfort, control, and traction.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">What\u2019s the difference between front and rear springs?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tFront springs are in the fork, rear springs on the shock absorber.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>The front suspension absorbs impacts from the front wheel and affects steering. Rear springs are mounted on the shock and contribute to grip, traction, and comfort. Both are crucial to ride performance, which is why MX-Springs delivers them custom-fit for each bike and purpose.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">Can I order as a private customer?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tNo, only dealers can place orders.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>MX-Springs supplies exclusively to certified dealers. As a private customer, you can browse products via the spring selector and will soon be directed to a dealer near you. This dealer can place orders, handle installation, and advise you on the correct settings.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">How do I request a dealer account?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tUse the form on our dealer page.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Are you a professional motorcycle shop or suspension specialist? Request a dealer account easily via our \u201cBecome a dealer\u201d page. After verification, you'll gain access to product details, pricing, and ordering options.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">How do I find the right spring for my bike?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tUse the tool, download the full PDF, or submit the bulk order form.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Use our \"<a href=\"https:\/\/mx-springs.com\/en\/find-your-spring\/\">Find your spring<\/a>\" tool to quickly identify the right spring based on your bike\u2019s brand, model, and year. Prefer a full overview? Visit our <a href=\"https:\/\/mx-springs.com\/en\/downloads\/\">Downloads<\/a> page to view a complete PDF listing all available springs per model. For larger orders, use the Bulk Order Form to easily search and filter by motorcycle, year, or spring type.<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">How do I know if a spring fits my model year?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tAlways select the exact year via the selector.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Even small differences between model years can affect spring compatibility. Always use the official selection method: brand &gt; model &gt; year. This ensures 100% accurate and compatible results<\/p>\t<\/div>\n<\/div>\n<div class=\"qodef-accordion-title\">\n\t<h4 class=\"qodef-tab-title\">How do I maintain my suspension?<\/h4>\n\t<span class=\"qodef-accordion-description\">\n\t\tHave it inspected and cleaned regularly.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/div>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Suspension is subject to wear. Keep the exterior clean and have your dampers inspected and springs checked for corrosion or deformation at least once per season. Consult your dealer or download our maintenance guide for full instructions.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f0bbfe5 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"f0bbfe5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-603a509\" data-id=\"603a509\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4d7b8c elementor-widget elementor-widget-shiftup_core_section_title\" data-id=\"a4d7b8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shiftup_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h2 class=\"qodef-m-title\" style=\"color: #FFFFFF\">\n\t\t\t\t\tIs your question not among them?\t\t\t<\/h2>\n\t\t<p class=\"qodef-m-text\" >Still have a specific question about a product, application or collaboration? Please let us know using the form below. We usually reply to your message within one business day.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbcf60 elementor-widget elementor-widget-wp-widget-shiftup_core_contact_form_7\" data-id=\"4fbcf60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-shiftup_core_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"qodef-contact-form-7\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f68-o1\" lang=\"nl-NL\" dir=\"ltr\" data-wpcf7-id=\"68\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/15714#wpcf7-f68-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contactformulier\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"68\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"nl_NL\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f68-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"qodef-contact-form\">\n  <label>Your name <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n  <label>Your email <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n  <label>Message <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n  <button class=\"wpcf7-form-control wpcf7-submit qodef-button qodef-size--large qodef-layout--filled qodef-html--link qodef-m\" type=\"submit\"><span class=\"qodef-m-text\">Send message<\/span><\/button>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"243\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ab31c1e\" data-id=\"ab31c1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fca1e56 elementor-widget elementor-widget-sidebar\" data-id=\"fca1e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"widget widget_block\" data-area=\"services\"><div style=\"background-color: #eeeeee; padding: 35px 35px;\">\n<h4 style=\"line-height: 1.15em;\">Questions?<br \/>\n  Contact our<br \/>\n  technical support:<\/h4>\n<p style=\"margin:0px;\">Support center 24\/7<\/p>\n<h4 style=\"margin:6px 0 0 0;\"><a style=\"color:#000;\" href=\"tel:+31654331031;\">+31 6 54331031<\/a><\/h4>\n<p style=\"margin:0px;\">Get in touch with us<\/p>\n<h4 style=\"margin:6px 0 0 0;\"><a style=\"color:#000;\" href=\"mailto:info@mx-springs.com;\">info@mx-springs.com<\/a><\/h4>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How do I know which spring fits my motorcycle? Use our spring selector by brand, model, and year. Go to our &#8220;Find your spring&#8221; page and select your motorcycle\u2019s brand, model, and year. You\u2019ll immediately see an overview of all compatible front and rear springs. We only show springs that are technically compatible with your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-15714","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/pages\/15714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/comments?post=15714"}],"version-history":[{"count":15,"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/pages\/15714\/revisions"}],"predecessor-version":[{"id":21408,"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/pages\/15714\/revisions\/21408"}],"wp:attachment":[{"href":"https:\/\/mx-springs.com\/en\/wp-json\/wp\/v2\/media?parent=15714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}